Boost operational efficiency, accountability, and client satisfaction in high-volume call environments. OneTracker empowers BPOs and call centers to manage productivity without micromanagement — through real-time insights, automation, and transparency.
In high-volume call environments, OneTracker enables supervisors to monitor agent activity, call handling, and response times — all in real time — ensuring every customer touchpoint meets SLA expectations.
With automated monitoring and insights, team leaders can assess productivity and attendance objectively, building a culture of trust rather than constant oversight.
Real-time analytics designed to streamline team management, boost accountability, and maintain compliance — all in one intuitive dashboard.
Gain live visibility into agent activities, call handling times, and adherence to SLAs through intelligent activity tracking.
Effortlessly manage shifts, breaks, and attendance with automated scheduling insights and alerts for deviations.
Generate detailed reports on agent performance, call outcomes, and SLA adherence with zero manual effort.
Empower agents to deliver exceptional service while improving focus and throughput across operations.
Streamline resource allocation with real-time visibility into shift efficiency and workload balance.
Ensure the right agents are available at the right time to meet demand and maintain optimal SLAs.
All sensitive customer and employee data is protected with end-to-end encryption and secured storage.
OneTracker follows global and local privacy standards to ensure lawful and ethical call center operations.
Integrate effortlessly with CRM, helpdesk, and call management systems for unified data and insights.
Generate and export performance dashboards, SLA adherence data, and activity summaries in real time.
Empower your teams with real-time insights, automation, and compliance-ready reporting. Start today and transform your operational efficiency.
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